Emergency & Crisis Services
This directory is designed to help you find resources on emergency and crisis services in Windsor-Essex. These listings were compiled by submissions from the community along with organizations that have supported the LGBTQ2S+ community in Windsor-Essex. If you feel there is an organization or business that should be listed, please submit the information on our submission form.
Local Resource connections
ASSAULTED WOMEN’S HOTLINE
For over 30 years, the Assaulted Women’s Helpline has served as a free, anonymous and confidential 24-hour telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of abuse. We provide crisis counselling, safety planning, emotional support, information and referrals accessible 7 days a week, 365 days a year. We work in tandem with community partners and sister agencies towards bridging gaps in service and identifying emerging issues or trends relevant to the women we work with.
BLACK YOUTH HELPLINE
Black Youth Helpline serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools. Services are driven by the voices of participants who call the “Helpline.” Can I help you? Are therefore not simply spoken words. We are passionate about making a difference.
BullyingCanada is the only national organization that resolves bullying situations for Canadian youth by directly facilitating communication between bullied kids, their tormentors, parents, teachers, school boards, social services, and, when necessary, police.
CANADIAN SUICIDE PREVENTION SERVICE
Crisis Services Canada (CSC) evolved out of the Canadian Distress Line Network (CDLN) – a national network of existing distress, crisis and suicide prevention line services that has been engaging members since 2002.
BLACK YOUTH HELPLINE
The Drug and Alcohol Helpline provides information about drug and alcohol addiction services in Ontario. We are funded by the Government of Ontario. Our service is live answer 24/7, confidential and free. A helpful Information and Referral Specialist will answer your call, email or web chat 24/7. Our service is free and confidential.
HOPE FOR WELLNESS
Call the toll-free Help Line at 1-855-242-3310, 24 hours a day, 7 days a week, or use the chat option below to connect with a counsellor on-line. The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
HOTEL-DIEU COMMUNITY CRISIS CENTRE
744 Ouellette Avenue
Windsor, Ontario, N9A 1E1
The Community Crisis Centre is a partnership of area hospitals and social organizations committed to providing 24-hour crisis response services to residents of Windsor and Essex County who are experiencing serious mental illness and/or acute psychosocial problems. A variety of services are provided to reach individuals in crisis, including a 24-hour crisis phone line, follow-up crisis counseling and referrals.
INDIAN RESIDENTIAL SCHOOL SURVIVORS AND FAMILY
The Indian Residential Schools Crisis Line is available 24-hours a day for anyone experiencing pain or distress as a result of his or her Residential school experience.
IT GETS BETTER CANADA
It Gets Better Canada is an official affiliate of the international It Gets Better Project network. We envision a world where all 2SLGBTQ+ youth are free to live equally and know their worthiness and power as individuals. Our mission is to uplift, empower, and connect 2SLGBTQ+ youth around the globe.
KIDS HELP PHONE
Depression. Self-care. Anxiety. Relationships. Thoughts of suicide. Sometimes, we may want help with something on our mind, but we’re not sure how to get started. And if we’re dealing with an issue we find hard to talk about, like a crisis, it can be tough to say it out loud. With Crisis Text Line powered by Kids Help Phone, you can chat with a trained, volunteer crisis responder for support any time, about anything, via text message. Our texting service is free and available across Canada 24/7. You don’t need a data plan, Internet connection or an app to use it. Your texting conversation with a crisis responder is confidential.
LGBT NATIONAL YOUTH TALKINE
We provide a safe space that is anonymous and confidential where young callers can speak on many different issues and concerns including, but limited to, coming out issues, gender and/or sexuality identities, relationship concerns, bullying, isolation, anxiety at school, family issues, HIV/AIDS concerns, safer sex information, suicide, and much more.
The Lesbian Gay Bi Trans Youth Line exists to provide service for youth, by youth that affirms the experiences and aspirations of lesbian, gay, bisexual, transsexual, transgender, 2-spirited, queer and questioning youth in Ontario. Working within an anti-oppression and anti-racist framework, we provide leadership opportunities, outreach, confidential peer support and referrals by telephone, texting and online. Get in touch with a peer support volunteer from Sunday to Friday, 4:00PM to 9:30 PM.
Mental Health Helpline
The Mental Health Helpline provides information about mental health services in Ontario. We are funded by the Government of Ontario. Our service is live answer 24/7, confidential and free. A helpful Information and Referral Specialist will answer your call, email or web chat 24/7. Our service is free and confidential.
ONTARIO PROBLEM GAMBLING HELPLINE
The Ontario Problem Gambling Helpline provides information about problem gambling services in Ontario. We are funded by the Government of Ontario. Our service is live answer 24/7, confidential and free. A helpful Information and Referral Specialist will answer your call, email or web chat 24/7. Our service is free and confidential.
SEXUAL ASSAULT CRISIS CENTRE
1770 Langlois Avenue
Windsor, Ontario, N8X 4M5
519-253-9667 (24 hour crisis line)
Our service provides a twenty-four hour crisis line to survivors of sexual victimization. This service provides emotional support, problem solving strategies, information, and referrals when necessary. We provide information to those who are assisting survivors of sexual violence such as friends, family members, and other community organizations.
SEXUAL ASSAULT TREATMENT CENTRE
Windsor Regional Hospital, 1995 Lens Avenue
Windsor, Ontario, N8W 1L9
The Sexual Assault/Domestic Violence Treatment Center (SA/DVTC) is made up of three programs, Sexual Assault Program, SAFEKIDS Program and the Domestic Violence Program. The response team attends Windsor Regional Hospital Metropolitan and Ouellette campus. All services are confidential. In all programs, referrals are made to appropriate community agencies and public educational sessions are available.